Streamline Internal Service Requests with monday.com Shared Services Solution

Streamline Internal Service Requests with monday.com Shared Services Solution

‍

In large organisations, service departments like IT, HR, Legal, Finance, and Marketing are constantly bombarded with internal requests. From onboarding a new hire to setting up software access or reviewing a contract, these requests often arrive through scattered channels: emails, chats, spreadsheets, or even hallway conversations. The result is delays, lost requests, frustrated employees, and service teams struggling to keep up.

‍

The monday.com Shared Services Solution is designed to solve these challenges. Acting as a central hub for all internal service requests, it standardises intake, automates routing, and provides visibility from submission to resolution. The result? Faster turnaround times, improved accountability, and service teams that can focus on delivering value instead of managing chaos.

‍

‍

The Problems Shared Services Teams Face

‍

Shared services teams exist to provide critical support across the organisation, but fragmented systems create unnecessary complexity:

‍

• Requests spread across multiple channels (emails, spreadsheets, chat) with no central tracking.
• Lack of visibility into request ownership, status, and turnaround times.
• Resource bottlenecks and inefficiencies across departments.
• Difficulty measuring performance, SLAs, and employee satisfaction.

‍

Without a unified system, service delivery becomes inconsistent and hard to scale.

‍

‍

How monday.com Solves These Challenges

‍

The Shared Services Solution transforms internal service management into a streamlined, transparent process:

‍

• One Central Request Hub: capture all internal requests in one place through a self-serve portal, ensuring nothing slips through the cracks.
• Smart Request Routing: automations assign requests to the right department (IT, Legal, HR, Marketing, etc.) instantly, so employees don’t have to guess where to send their requests.
• Full Transparency: both requesters and service teams can see request status, deadlines, and ownership, eliminating constant “chasing” emails.
• SLA Compliance Made Easy
  Automations and reminders keep teams aligned with service-level agreements, ensuring requests are handled on time.
• Performance Insights for Leaders
  Dashboards provide leaders with real-time reporting on request volume, turnaround times, and SLA compliance—making it easy to identify bottlenecks and optimise resources.

‍

‍

Key Features of the Shared Services Solution

‍

monday.com’s service product includes everything needed to centralise and optimise shared services management:

‍

• Custom Request Boards: create boards for each service type with standardised fields to capture consistent information.
• Request Forms: employees submit requests via simple forms that feed directly into the right board.
• Automations: route requests automatically, trigger status updates, and send deadline reminders.
• Dashboards : gain visibility into workloads, SLA tracking, and cross-department performance.
• Unified Portal: employees access all service request forms in one easy-to-use portal, reducing confusion.

‍

‍

Real-World Use Cases

‍

The Shared Services Solution is adaptable across departments:

‍

• IT Support: track software access, troubleshooting, and equipment requests.
• HR Services: manage onboarding, policy questions, and benefits requests.
• Legal Requests: handle contract reviews, compliance checks, and approvals.
• Marketing Support: collect creative requests, campaign briefs, or brand asset approvals.
• Finance & Admin: manage expense approvals, procurement, and vendor requests.

‍

‍

Benefits of Using monday.com for Shared Services

‍

By consolidating internal service management, organisations see measurable improvements:

‍

• Faster resolution times thanks to automated routing and SLA reminders.
• Improved employee experience with transparent request tracking.
• Standardised workflows across all departments for consistency and efficiency.
• Actionable insights through dashboards to optimise service delivery and resource allocation.

‍

‍

Why Choose monday.com for Shared Services?

‍

Unlike traditional ticketing systems, monday.com offers flexibility. It’s not just an internal service request system, it’s a customisable platform that adapts to any department’s workflow. This means your IT team, HR, Legal, Finance, and Marketing can all work from the same system while maintaining processes tailored to their needs.

‍

With monday.com, shared services evolve from reactive firefighting to proactive, measurable service delivery—helping teams focus on what matters most: supporting the business.

‍

‍

If you’re looking for a shared services management software that consolidates requests, tracks SLAs, and empowers teams with visibility and accountability, monday.com is the all-in-one solution your organisation needs.